Support
Frequently asked
questions.
Everything you need to know about using Urban Pulse.
Create a free account, click "Post Your Ad", and follow the step-by-step wizard. Select a category, add location, write a description, upload photos, and set your details. Your ad will be reviewed before going live.
Most ads are reviewed within 1-4 hours during peak times. During quieter periods, it may take up to 12 hours. You'll receive a notification once approved.
Yes, from your dashboard at any time. Text changes update immediately. Photo changes may require a brief re-review.
Depends on your plan. Free accounts get 1 active listing. Paid plans allow more. Check our pricing page for details.
A verified badge means the advertiser has submitted ID documents reviewed by our team. It confirms identity but is not a service endorsement.
Apply from your dashboard under "Verification". Submit a valid government-issued photo ID. Reviews take 24-48 hours.
No, but verified profiles get significantly more views and enquiries. We strongly recommend it.
Free plan with 1 listing, plus paid plans with more listings, boost tokens, priority support, and enhanced features. Visit our pricing page to compare.
Upgrade or change anytime from your dashboard. Upgrades are prorated. Downgrades take effect at end of billing period.
Visa, Mastercard, and Amex via Stripe. All transactions are encrypted and processed in GBP.
Yes, anytime. Benefits stay until end of billing period. Account reverts to free plan. No further charges.
Virtual currency to promote your listings to the top of search results. Purchase in packages or receive with paid plans.
1 day = 5 tokens, 3 days = 12 tokens, 7 days = 25 tokens. Your listing appears at the top of relevant search results during the boost.
Every listing has a "Report" button. Our moderation team reviews all reports and takes action including removal or account suspension.
Yes. Industry-standard encryption, fully GDPR compliant. We never share data with third parties without consent. Delete your data anytime from settings.
Click "Login" → "Register". Provide name, email, password. Verify your email via the link sent to activate full access.
Click "Forgot Password" on the login page. Enter your email and we'll send a reset link valid for 60 minutes.
Yes, from dashboard settings. Deletion is permanent — removes all listings, messages, and data. Cancel any subscription first.
Click "Send Message" on any listing to start a conversation. No personal info shared until you choose to. All messages are private and stored securely.
Yes. Block users to prevent contact, or report conversations for inappropriate behaviour. Blocked users cannot message you or view your profile.
Still have questions?
Our support team typically responds within a few hours.